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Customer Service

 

***WELCOME

Welcome to ZAMAKERR CLOTHING CO., where quality is TOP NOTCH and NO detail is ever left undone. We pride our ourselves in the best sewing techniques and construction process there is when custom making your little baby girl boutique outfit.

 ***PLEDGE TO OUR CUSTOMERS

 It is our guarantee you will receive the exact item that you purchased in brand new condition. If for any reason, there is a problem with your order, please contact us at zamakerrclothingco@hotmail.com or 1-866-400-1616 for prompt assistance.

***AVAILABILITY

At Zamakerr Clothing Co. we continually update our clothing line selection to ensure we are current and fresh with our offerings. Most items are available in limited quantities and will either be sold out or be replaced with new merchandise. The unique factor is very important to our business model and as such we limit our production quantities. Our product availability is updated frequently to avoid any inconvenience.

***SHIPPING & DELIVERY

All packages are shipped via USPS.
*FIRST CLASS MAIL - expect delivery in about 5 business days
*PRIORITY MAIL - expect delivery in about 2-3 business days
*PRIORITY EXPRESS MAIL - expect dleivery in about 1-2 business days.
**INTERNATIONAL ORDERS TAKES ABOUT 10 BUSINESS DAYS UNTIL DELIVERY .
Please note that Zamakerr Clothing Co. has no control over delivery times and USPS is a third party.

**All international orders must be paid via paypal and the address MUST be verified. 

**We do not accept personal OR international checks.

***RUSH ORDERS 

All expedited orders are shipped by the 5-6TH business day unless otherwise noted via the shipping option selected during the checkout process. Please note the rush fee of $10.00 is nonrefundable.  

***PAYMENT

Zamakerr Clothing Co. prefer all payments to be made using paypal secure checkout.

The checkout area offers two payment options:

PAYPAL (only for customers who have a paypal account)

PAYPAL PRO (for customers wishing to pay with a debit or credit card securely by Paypal; Paypal account not necessary)

***REFUNDS & EXCHANGES

It is our goal to provide our customers with fair but flexible refund and exchange options.
Please note:
• All items must be unworn, unlaundered, and with original tags where applicable to be considered for a return or exchange.
• A shipping service that provides tracking and insurance is highly recommended, as we cannot be held responsible for lost packages.
• We do not refund original shipping charges unless an error occurred on our part in shipping your order.
• All sale items, weekly deals, personalization (with name), clearance and seasonal items are final sale unless an error occurred on our part.

A $10% restocking fee will be charged on ALL returned / exchange clothing or hair accessories.

Mail all return or exchange items to:
Zamakerr Clothing Co.
15234 Rose Place
Adelanto, CA, 92301

***PRODUCTION TIME
Our current production time is approximately 10-15 business days before shipment unless otherwise noted.

***RUSH FEE
If needing your order sooner than the posted turnaround time (RUSH) or have an expected due date PLEASE let us know immediately which will allow sufficient lead time to complete your order as we wont be held responsible for short notices. Rush fee of $10.00 will be applied.

***CUSTOM REQUEST
We do accept custom orders and special requests. All sets can be modified within reason for such changes please contact us prior to ordering to ensure clarity.

***PERSONALIZATION / MONOGRAMMING
We do offer personalization on most sets for an additional $12.50. Of course appliqueing is our specialty just contact us and we may be able to give you exactly what you desire.

***SIZING
Our designs has been TRIED and TESTED and we can say with all certainty that you will receive a sets that will be to garment industry sizing. Our clothing line runs true to size with a little room for growth and shrinkage. If there are concerns that the child may not be standard sizing please contact us prior to purchase.

***PRODUCT PACKAGING

All items leaving Zamakerr Clothing Co. are packaged for that first impression and the long trip ahead. We ensure in the packaging process all items are inspected for top quality.

***Sales / Giveaways

Sales on Facebook : We will have an an exclusive fan only sale EVERY Monday Thru Friday that will be posted on our Facebook page. Make sure to share and tell your friends about this great opportunity to get some amazing deals during our girls boutique clothing sales events. Fan participation in some events will be considered. Make sure you LIKE US to find out more about all our exclusive daily deals and giveaways!

Here Is How Sale Items Will Appear On The Wall ((does not apply to today's sale)

Giveaways : Free giveaways will be offered at various times.  Consideration is given to fans who participate.

Here is How Giveaways Will Be Conducted (will apply to today's sale)

Sales / Giveaway Reminders

Customer's Privacy

Zamakerr Clothing Co. uses Secure Sockets Layer {SSL} encryption to ensure that our customer's information will remain confidential.

Zamakerr Clothing Co. will NEVER share or sell customers personal information with any company or person.

 

Happy Shopping at Zamakerr Clothing Co.